Sales Policy

NEW ACCOUNT: To establish an open account with us, the customer must supply three acceptable credit references and a bank reference or the firm must have a satisfactory rating with leading credit rating agencies. Until credit has been established, all orders will be shipped C.O.D., bankcard, or cash in advance.

TERMS AND CONDITIONS: All orders are subject to our acceptance. No order shall be changed or canceled by buyer without liability unless notice of change is made and accepted before work is in process. Items listed are subject to withdrawal without notice. Prices in effect at time of shipment will apply to all orders. Stenographical and clerical errors will be subject to correction.

QUANTITY VARIANCE: We will make every attempt to ship the quantity ordered; however, due to the nature of the manufacturing process, we reserve the right to make over or under shipment by up to 10% unless “exact quantities only accepted" is specified.

FREIGHT: For orders with invoice value less than $500.00, freight will be added to the customer's invoices. On single orders of $500.00 or more, freight will be waived so long as the shipment is to one destination within the continental U.S., via the carrier of our choice. If invoice is not paid within 30 days, free freight will be forfeited. Under certain circumstances there could be exceptions to this policy.

RETURNED GOODS: No merchandise can be returned for credit without our prior authorization, and will not be accepted without the proper RGA (return goods authorization) number. Freight must be shipped prepaid and a restocking fee of 15% or $15.00, whichever is greater, will apply unless Sandpaper America is deemed “at fault”. No goods may be returned after six months from date of shipment.

INVOICING: Terms are: Net 30 days, unless agreed upon in advance. Any invoice not paid within 45 days will be considered delinquent and all open orders may be placed on hold until past due invoices are paid. A service charge of 1 ½% per month will be added on accounts over 3 days late.